HOW DOES RETURN WORK?
We are confident that you will be happy with when you get your purchase handy. If for any reasons you found mistakes caused by us and you are not totally satisfied with your order(s) within 30 days after you received the package, simply send us an email to [email protected] and claim for a return request.
In the email please include your order number found on your packing slip or in the order confirmation email received when the order was placed. All returned products must be unworn and unwashed (no exceptions). Return shipping charges go to us and are not the responsibility of the customer.
RETURN LOCATION AND CONTACT INFORMATION
ADD: P.Le Loi, TP. Bac Giang, Bac Giang 220000 Vietnam
PHONE: +84 95 758 96 88
EMAIL: [email protected]
(This is our store address where you can return goods to us; however we just accept return after you have raised the return request with us via email noticing and have done all of the steps required for return process. Thus, please read carefully our instructions below).
RESTRICTIONS APPLY TO RETURN MERCHANDISE ON heathershoes.com
We only accept returns if it is within 30 days from the date you received our items, any item was overdue will not be issued for a refund or exchange.
We only allow return on items that are unused and have not been worn or washed.
Each FREE RETURN LABEL (this is to help you send back purchase without return shipping fee) is valid for one order only, please understand that you cannot request multiple times for only one order.
After reading carefully all of our return restrictions, now you are sure your item(s) is able to return, please follow these steps:
Send us an email noticing your return request and your merchandise conditions including images would be better.
We will send you back a FREE RETURN LABEL which will help you send us back purchase without any return shipping fee. That’s reason why we require you to notify us first for this special treat.
Well packed your item(s) then go to the nearest USPS to send it back to us and make sure to fill in the correct address to return your products (P.Le Loi, TP. Bac Giang, Bac Giang 220000 Vietnam).
Please wait for our confirmation when we received your package, we’ll issue for a refund or exchange right after we receive and inspect your order.
Combining your shipping time, inspection time, and your bank’s credit processing or your PayPal account processing time it could take 3-8 business days to have your refund issued and for your account to be accredited.
Please contact us ([email protected]) anytime you need help or need to be well informed about other instructions that you may not understand.
ADDITIONAL EXPENSES – NONE
There is no addition expenses for your return process to be done. We offer FREE RETURN LABEL for return shipping fee at no cost as well as there has no restocking fee or any other charges.
THANK YOU FOR READING THIS RETURN POLICY AND HAVE A GREAT TIME SHOPPING WITH US !